Our experienced Magento Support team can handle the complexity of any business
Code Review and Site Audit
IronPlane’s Support and Optimization Service digs into your site’s codebase and does an extensive performance audit to identify areas for potential improvement in non-optimized code.
We examine your server configuration, conflicts between extensions, levels of traffic and usage, and issues with the size and configuration of your database and cache. We create a full copy of your current site within our dev environment. Then, we review:
- Security and vulnerabilities
- Theming structure
- All custom features
- Core Magento files
- All extensions installed
- All integrations (e.g. ERP)
Speed optimization
We help you speed up and improve the performance of your store by examining:
- Server configuration
- Theme and design files
- Size of database
- Traffic / admin usage
- Extensions / extension conflicts
- Hosting (with specific recommendations)
- Cache configuration (at app and server level)
Magento Maintenance
We provide an easy and robust way to stay up to date on new versions of Magento and any bug/security patches to optimize your site’s performance and keep it secure.
Our experts track all updates related to Magento, its official extensions, and even third party extensions that many eCommerce businesses rely on. We alert you the moment a new update or security concern is relevant for your business and take proactive steps to ensure your site maintains high reliability and uptime around the clock.
- Dedicated Solution Specialist and Project Manager
- Critical or urgent fixes and error resolution
- Product configuration management
- Monthly traffic analysis and Google analytics recommendations
Magento Rescue
Is your Magento store encountering issues, bugs, and security flaws?- Do you need some help getting back on track so you can focus on your business instead of unexplained problems?
Magento Rescue starts with an in-depth discovery process, including commerce analysis and code review. We work with your needs and budget to develop short and long term plans to rescue and improve your site.
new MAGENTO TECHNICAL SUPPORT features
We can also assist you with:
- Magento extension installation
- Integration with 3rd party systems and services
- Magento customization
- User experience improvement and customer behavior
analysis (Hotjar, Google Analytics, ClickTale, etc.)
Help Desk and Technical Training
IronPlane is with you every step of the way, offering extra support whenever it’s needed.
- Streamlined communication via 24/7 Help Desk
- Dedicated point of contact
- Rapid response to your most urgent support needs
We strive to give our partners the tools and knowledge needed to maintain their own sites.
- Training for your team members to become world
class Magento site administrators - Managing inventories and products, updating banners
and graphics, or even keeping software and extensions
updated and optimized
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