The title of this blog is intentionally vague. Rather than name any particular competitor agency, this blog post will highlight the qualities of the IronPlane eCommerce agency offering a substantial benefit to clients.
In Summary, a qualified eCommerce Agency should have:
- A high quality team of designers, developers and project managers
- Best-in-class systems for project and code management
- A focus on long-term client relationships
- Responsive communication and full project transparency
- A seasoned team of eCommerce professionals providing project management, and eCommerce advising. There is no B team. There is only the A team.
The eCommerce space is crowded with hundreds of eCommerce platforms. The eCommerce space is even more crowded with thousands of agencies that work with one or more of those eCommerce platforms. We hope the information in this post encourages you to connect with IronPlane directly or at least to understand agency qualities to look for in your search for eCommerce guidance or support.
As eCommerce technology continues to grow at an unprecedented pace, addressing a larger and larger set of business requirements, a highly skilled and trustworthy agency partner represents a critical component of online business success. For more than 12 years, IronPlane has been serving as an eCommerce consultant, UX designer, and custom Magento developer for businesses in various industries.
As you go through your eCommerce RFQ/RFP proposal review process, we recommend considering these important agency characteristics to help you evaluate one agency vs another.
What Defines a High Quality eCommerce Agency Team?
At the heart of any exceptional eCommerce agency is its team of experienced professionals. The IronPlane team consists of seasoned eCommerce professionals - many with over 12 years of experience working on the Magento platform as a merchant or as a Magento solution specialist. With a focus on quality of deliverables and responsiveness to each client, the IronPlane team consistently provides praise-worthy service.
Do you know where your code is? Are your tickets being tracked effectively? Are your developers properly staging and testing their code before release to production? IronPlane has invested heavily in the latest technology and tools to provide its clients with the best possible code development and project management experience. IronPlane uses Atlassian's Jira platform for best-in-class project and code management, ensuring that projects are completed efficiently and with the highest level of quality. With these tools and with the popular asynchronous communication tool Slack, IronPlane provides full transparency to clients, allowing them to initiate tickets, track progress, communicate with the team, and provide feedback at every stage of the process.
IronPlane takes a long-term view of client relationships. These relationships start with our team taking the time to develop a deep understanding of a client's business, their goals and their challenges. By focusing on long-term partnerships, IronPlane is able to provide ongoing support and guidance to clients, ensuring that their eCommerce sites continue to deliver the concrete results they expect.
Direct Engagement with the A Team
At IronPlane, clients work directly with the people doing their implementation, rather than an account executive and a team of unnamed developers. This allows for clear communication and ensures that clients are always up to date on the progress of their project.
Expert Project Management
IronPlane's project management team has a proven track record of success, providing expert guidance and support to clients throughout the project lifecycle. The agency's project managers are highly experienced in eCommerce, ensuring that every project is managed with the highest degree of professionalism and efficiency. IronPlane's commitment to timely responsiveness and full project transparency ensures that clients are always kept in the loop, with regular updates on progress and feedback from the team.
Summary of eCommerce Agency Considerations
In a crowded field of eCommerce agencies, IronPlane stands out as a top-tier provider of high-quality eCommerce solutions. With a focus on quality, efficiency, and long-term partnerships, IronPlane has built a reputation as a reliable and competent agency that delivers results. If you are a business working with or considering the Magento or Adobe Commerce platforms, we encourage you to reach out to our team and start the conversation.