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Reports to
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Director of Service Delivery
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Direct reports
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Global Project Managers (all regions);
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Timezone
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Applicants may apply from any timezone; US EST overlap is required for this position
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Environment
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Remote, international, fast-paced digital agency
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Experience
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7+ years project delivery and project management; e-commerce agency background required
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Work Setup
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Full-time remote position / Independent contractor engagement with a US-based company / Compensation paid in USD/ Fixed Compensation
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Note: Applicants may apply from any timezone; however, consistent availability during US Eastern afternoon hours (roughly 1pm– 5 pm EST/EDT) is required for this position. A significant portion of our client base is US-based, and this overlap is essential for client communication, escalation handling, and team coverage.
Who We Are:
At IronPlane & Snowdog, we help ambitious ecommerce brands build, scale, and optimize complex digital commerce experiences. Our teams specialize in Magento / Adobe Commerce delivery, combining strategy, UX, engineering, QA, mobile development and long-term client partnership to deliver measurable business impact.
We’re a fully remote, international organization that values ownership, transparency, collaboration, and continuous improvement. We believe great delivery is built on strong communication, operational clarity, and teams that genuinely care about quality.
Who We’re Looking For:
We are looking for an experienced Lead Project Manager / PM Team Lead to lead a global team of Project Managers and oversee delivery health across a portfolio of ecommerce clients.
This is a hands-on leadership role combining:
- people management,
- operational oversight,
- client escalation management,
- delivery process improvement,
- and cross-functional collaboration across Engineering, QA, UX, and Delivery leadership.
You’ll serve as a senior operational leader within the organization — helping PMs succeed, ensuring delivery quality remains high, and supporting strategic US-based client relationships.
This role reports directly to the Director of Service Delivery.
What You’ll Own:
PM Team Leadership
- Lead a small globally distributed team of Project Managers across North America, LATAM, and Europe.
- Partnering with HR on hiring, onboarding, coaching, and performance development initiatives.
- Run weekly PM team meetings and maintain regular 1:1 cadence with each PM
- Establish and enforce global PM standards, development frameworks, and best-practice documentation
- Monitor PM workload distribution, prevent single-point-of-failure risk, and ensure primary/secondary coverage across all accounts
- Identify PM skill gaps and drive structured capability development
Delivery Health & Operational Oversight
- Maintain visibility into portfolio health, delivery risks, client sentiment, scope pressure, and project performance
- Lead weekly delivery health reviews and ensure risks are identified early with actionable mitigation plans
- Support PMs in resolving delivery blockers, stakeholder issues, and cross-functional coordination challenges
- Help improve delivery standards, PM workflows, and operational consistency across teams
US Client Coverage & Escalation Management
- Maintain afternoon 1pm–6pm EST/EDT Slack coverage and direct availability for US-based client accounts
- Support executive-level client communication, delivery alignment, and relationship management
- Help stabilize complex projects, manage expectations, and maintain strong client trust during high-pressure situations
- Participate in strategic account reviews, project kickoffs, and transition planning
- Support UX/UI audit processes for US clients - identifying development opportunities, extracting task recommendations, and supporting roadmap development to ensure full utilization of client hours
Cross-Functional Collaboration
- Work closely with Engineering, QA, UX, and Delivery leadership to ensure successful project execution
- Support QA readiness through strong PM documentation and acceptance criteria practices
- Contribute to QA process improvements, operational tooling, and delivery optimization initiatives
- Support QA capacity planning and team development as the function matures
Operational & AI-Driven Reporting
- Enforce consistent adoption of delivery processes, documentation standards, and PM operating procedures as defined by the Director of Service Delivery
- Drive continuous improvement in PM methodologies, tools, and workflows
- Support AI-assisted reporting initiatives and workflow automation efforts
- Ensure reporting tools and operational documentation remain reliable and actionable
Pre-Sales & Strategic Alignment
- Participate in discovery and proposal validation to ensure new engagements are structured for successful PM execution
- Support onboarding of strategic or high-risk accounts
- Lead or support new client/project kickoff processes for US and English-speaking clients
What We’re Looking For
Experience & Background
- 7+ years of experience managing digital or ecommerce project delivery
- Previous experience leading or mentoring Project Managers or delivery teams
- Experience working in a digital agency or ecommerce services environment
- Strong understanding of software development lifecycles and agile delivery
- Experience managing multiple concurrent client accounts in a remote environment
- Proficiency with Jira and Confluence; familiarity with project health reporting and backlog management
Strong Plus
- Magento / Adobe Commerce experience
- Experience working with US-based clients
- Experience in operational process improvement
- Familiarity with AI-assisted productivity and reporting tools
Leadership & Communication
- Strong people leadership
- Strong English communication skills, both written and verbal
- Clear, proactive communicator with clients and internal stakeholders alike
- Comfortable operating as a senior escalation point
- Organizational rigor -able to hold a portfolio view while managing individual account details
- Ability to work effectively across Engineering, QA, Delivery, and Leadership in a cross-functional, international environment
Tech & Tools
🛠️ Jira / Confluence / Slack / Google Workspace / GitLab / AI-assisted tools
Working Environment
- Fully remote, international work environment with team members across North America, LATAM, and Europe
- Long-term contractor engagement with a US-based company
- Flexible work structure built around collaboration and cross-timezone teamwork rather than rigid schedules
- Consistent overlap with US Eastern afternoon hours is required for client and team collaboration
- Opportunity to work closely with cross-functional teams across Delivery, Engineering, QA, UX, and Leadership
Why Join Us
Global, Collaborative Team
Join a supportive international team distributed across multiple countries and time zones. We value transparency, collaboration, knowledge sharing, and strong communication across disciplines and cultures.
Real Ownership & Visible Impact
This is a high-impact leadership role where your decisions and initiatives will directly influence delivery quality, operational processes, team growth, and client success. Your work will be visible, valued, and connected to real business outcomes, not buried within large corporate structures.
Opportunity to Shape & Improve
You won’t be stepping into a fully predefined system. We’re looking for someone who enjoys improving workflows, building operational maturity, and helping teams scale in a thoughtful and sustainable way.
Close-Knit, Remote-First Culture
We are a 40+, highly collaborative organization with a flat structure and low bureaucracy. We value trust, accountability, autonomy, and genuine partnership across teams.
Professional Growth & Learning
We actively support continuous learning, professional development, and growth within the organization. You’ll have opportunities to expand your leadership, operational, and ecommerce delivery expertise while working alongside experienced international teams.
